Keep the show moving.

What to include

• Your myshopify.com store domain—never send a Shopify password or access token.
• The page URL and approximate time where the issue occurred.
• What you expected and what happened instead.
• A screenshot with customer or order details removed, if it helps explain the issue.

Installation and storefront display

After authorizing EncorePop, enable its app embed in the Shopify theme editor, configure a campaign, preview it, and publish. Recent-purchase notifications remain quiet until the store receives a new eligible paid order after installation. EncorePop does not backfill or fabricate activity.

Billing

Paid subscriptions and cancellations are managed through Shopify App Pricing. Include your store domain and the plan shown inside EncorePop when asking about billing. Do not email payment card details.

Privacy and data requests

For a privacy request, use the subject “Privacy request” and include the relevant Shopify store domain. Do not include unnecessary customer information in the email. Shopify’s required privacy workflows remain the primary path for Shopify-originated customer and shop deletion requests.

Service-impacting issues

If a notification looks incorrect or should not be visible, unpublish the campaign or disable the EncorePop theme app embed first, then contact support with the store domain, affected page, and approximate time.